Canva Pro
software
Regular price
$12.99/mo or $119.99/yr (Canva Pro, 1 person)
Discount you can get
50% off for 3 months (most commonly reported offer when selecting 'too expensive' as cancellation reason). Some users report being offered a free bonus month instead.
How to unlock this discount
Log in to your Canva account at canva.com and click your profile icon in the top-right corner.
Select 'Account Settings' from the dropdown menu.
Navigate to the 'Billing & plans' or 'Subscriptions' section in the left sidebar.
Click 'Cancel subscription' or 'Cancel plan' — this begins the retention flow, you will NOT be cancelled yet.
Canva will present a series of screens asking why you want to leave. Select 'It's too expensive' or 'Price' as your reason — this is the trigger for the discount offer.
Canva may first offer alternatives (e.g. downgrade suggestions or feature reminders). Click 'Continue to cancel' or 'I still want to cancel' to proceed past these screens.
The retention discount screen should now appear, typically offering 50% off for 3 months. Accept this offer by clicking the 'Claim offer' or 'Stay with discount' button.
Verify the discount is applied by checking your updated billing details on the subscription page.
Insider Tips
Always select 'too expensive' or 'price-related' as your cancellation reason — this is the most reliable trigger for a monetary retention offer
If the first screen only offers a downgrade or pause, decline it and continue through the flow; the better discount offer often appears on the second or third screen
Try this on a monthly plan rather than annual, as Canva is more likely to present a percentage-off deal to monthly subscribers at risk of churning
Some users report success by attempting the flow on desktop rather than the mobile app, as the full retention sequence may not render on mobile
Sources
Pricing confirmed by multiple March 2026 sources including stockphotosecrets.com, miracamp.com, elevate.store, and carmentune.com (all listing $12.99/mo or $119.99/yr). Retention offer details are based on aggregated community reports from Reddit threads (r/canva, r/frugal) and personal finance blogs from 2025–2026 discussing the Canva cancellation save flow. The 50%-off-for-3-months offer is the most frequently cited retention deal. No official Canva documentation confirms the retention offer, as these are dynamic and user-specific. Confidence is medium because while multiple independent users report similar offers, Canva may A/B test different retention deals and not all users receive the same offer.